The Rock Church London Mission (The Rock Church London) (“the Church”) recognises and
respects individual’s right to keep their personal information private, and has therefore
and information that you provide, and we collect or hold.
By continuing to browse and use our website www.thewavelondon.tv (“the website’) you are
accepting the terms and conditions of use which governs The Rock Church London’s
relationship with you.
This policy explains how The Rock Church London and the website complies with current
Data Protection legislation, including the General Data Protection Regulation (GDPR) which
comes into effect on 25th May 2018, and the Privacy & Electronic Communications
Regulations 2003 (‘the PECR).
We may update or amend this policy in line with the UK’s exit of the European Union.
By selecting your preferences and confirming that you wish to be contacted by the church,
you agree to allow the Church to contact you by mail, email, telephone, app notifications
and/or SMS text message, in connection with its charitable purposes. Contact will be made
based on the consent you have given to us, or for legitimate interests in accordance with
current UK / EU data protection regulations.
WHAT PERSONAL DATA DO WE COLLECT?
We collect your name, email address, contact number so we can maintain contact with you.
You also have the option to provide us with additional information, such as your address,
gender, date of birth, occupation, health information, church attendance, and details of
events you have attended at The Rock Church London, and/or plan to attend in the future.
HOW DO WE COLLECT INFORMATION ABOUT YOU?
We collect your personal information every time you are in contact with us. These includes,
• visit our website
• visit and use our mobile app
• register your details or the details of your family whilst visiting www.thewavelondon.tv
• make a donation through the completion of a giving envelope, online or via our
• complete a Gift Aid declaration form via a giving envelope, our website or mobile
• register for a church event – including seminars, workshops, conferences, retreats,
group counselling sessions, community events
• sign up for a counselling session with our in-house counsellors
• contact us with a prayer request or praise report
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• provide your personal information and contact details in writing or orally, to a
member of our staff or volunteers
• purchase merchandise or services
• hire space at The Hub Stratford for a private/corporate event
• attend church services, worship gatherings or participate in Church activities
• communicate with the Church via email, letter, telephone, social media or other
• engage in face to face meetings with staff and volunteers
• access any of our social media pages on platforms such as Facebook, Instagram,
Twitter, Snapchat and YouTube
The Church does not hold or keep any debit or credit card details provided when making
donations/payments for services/goods made via our websites, mobile app or in person.
All card donations/payments are handled and processed by 3
rd party service providers who
encrypt card information sent via our website or mobile app.
HOW DO WE USE YOUR INFORMATION?
The Rock Church London will use the personal information we collect from you for the
Your personal information will not be used for any other purpose, without first seeking your
consent, unless we are required to by law.
As a matter of general practice, we will only use your personal information as follows:
• with your consent, we will use your data to keep you informed of Church services,
worship gatherings, activities, events and resources by text, email, telephone and/or
post, to establish and maintain your involvement with the Church
• to provide you with updates on events you have signed up for, and/or events you
• to record and acknowledge your donations
• to respond to requests, enquiries or any complaints about the Church
• to keep you informed of new developments, and/or initiatives we believe may be of
interest to you
• to provide you with information and invitations to upcoming activities and/or events
which we believe may be of interest to you
• to improve our general ability to assist, support Church guests, attendees, students
and the wider community
• to assist the Church and our Senior Leadership team with the management of any
issues relating to the Church
• to enable the Senior Leadership team of the Church to periodically and directly
communicate with you
• to assist the church and Senior Leadership Team to analyse church growth, and
demographics within the church’s membership
• To enable the church’s finance team to make and issue Gift Aid claims from the
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WHO SEES YOUR INFORMATION?
The information you provide to us will be held on computers in The Rock Church London,
UK, and may be accessed by, or given to staff at The Rock Church London.
Information is only shared with staff and/or volunteers who have signed a confidentiality
agreement and have been given clear parameters and restrictions to ensure that use of your
information is limited to the purpose for which it is provided.
We will also house your data within our own database stored within a secure online system
accessible by responsible and fully trained staff and volunteers.
All information is stored securely and kept no longer than necessary for the purpose for
which it was collected. Any information we do not require for the purposes outlined above,
are anonymised or securely destroyed.
We do not currently store or intend to store any financial details (credit or debit card
numbers) provided through online donations/transactions.
WHO DO WE SHARE YOUR INFORMATION WITH?
Your information is shared with trusted 3rd parties, who are our service providers and act for
us for the purposes set out in this policy, and for any other purposes approved by you. Our
service providers process information, fulfil and deliver orders, process credit card
payments and provide support services on our behalf.
In these instances:
• The Church only provides the information the service providers need to perform
their specific services
• The service providers may only use your data for the exact purposes we specify in
our contract with them
• We work closely with our service providers to ensure that your privacy is respected
and protected at all times.
• If we stop using their services, any of your data held by them will either be deleted
or rendered anonymous.
By providing us with your details, you are giving the Church your express permission to
transfer data to our service providers including ChurchSuite, Go Cardless, Stripe, MailChimp
and TextLocal, to enable fulfilment of the purpose for collection outlined above.
We never share information with 3rd parties, for their own purposes, unless we are legally
required to do so, to assist fraud reduction, to provide services requested, minimise credit
risks and/or the police or other enforcement, regulatory or Government body, make a valid
request for us to do so.
Any transfer of your personal information will follow applicable laws, and we will treat the
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Your personal information will be kept strictly confidential. We do not sell or pass any of
your personal information to any other organisations and/or individuals without your
express consent, unless required by law.
ACCESSS TO YOUR INFORMATION
To find out what information the church holds on you, you may request access to your
personal information at any time by making a ‘Subject Access Request’ to the Church’s
Privacy Officer. The Privacy Officer’s contact details are at the end of this Policy.
Unless we are legally obligated or authorised to refuse you access, we will provide you with
access to your personal information within 1 month of receiving your subject access
request, unless circumstances exist which enables us to extend this time limit.
HELP US KEEP YOUR PERSONAL INFORMATION UP-TO-DATE
If at any time, you wish to change personal information we hold about you that is inaccurate
or out of date, please contact us. The Rock Church London will take reasonable steps to
correct any of your information that is out of date, inaccurate or incomplete. To help us
keep our records up-to-date, please tell us as soon as your contact details change.
If at any time, you wish for your personal information to be deleted, please let us know, by
using the contact details at the end of this Policy. In cases where we are processing your
personal data on the basis of our legitimate interest, you can ask us to stop for reasons
connected to your individual situation. We must then do so unless we believe we have a
legitimate overriding reason to continue processing your personal data.
We may refuse your request to access, amend or delete your personal information in
certain circumstances. If we do refuse your request, we will provide you with a reason for
our decision. In the case of amendment, we will note that you have disputed the accuracy of
your personal information.
At any time, you can change the way we contact you, or the kind of information we send to
you. You can do this by contacting us by mail or email using the contact details at the end of
If you no longer wish to be contacted by the Church, you can also unsubscribe from our
regular emails or texts at any time by using the ‘unsubscribe’ or ‘change preferences’ links
contained in the email or texts you have received.
The Church will take reasonable steps to keep any personal information we hold secure,
accurate and up to date. Personal information held electronically are stored securely.
The internet is not a secure method of transmitting information. Accordingly, the Church
cannot accept responsibility for the security of information you send to or receive from us
over the internet, or for the unauthorised access or use of that information.
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We take security measures to protect your information from access by unauthorised
persons and against unlawful processing, accidental loss, destruction and damage.
Your information will be held for a reasonable period or as long as the new law requires or
Cookies are small amounts of information that we store on your computer. Unless you have
indicated your objection when disclosing your details to us, our system will issue cookies to
your computer when you log on to the site www.thewavelondon.tv. Cookies make it easier for
you to log on to and use the site during future visits. They also help to monitor website
traffic and personalise the content of the site for you, but they will not store, save or collect
personal information. You may set up your computer to reject cookies, although, in that
case, you may not be able to use certain features on our site.
This website may also include links to other websites. Links provided by The Rock Church
London are to provide further information for your convenience.
We use websites such as YouTube to embed videos on our website, service providers such
as MailChimp and Google Analytics, and you may be sent cookies from them via our site.
Please look at the cookie and privacy policies of these third-part sites if you want more
information about this.
Unless it is material supplied or posted by the Church, we do not endorse the website(s) and
have no responsibility for the content of the linked website(s), nor for the cookies they may
Users should therefore note that they click on external links at their own risk and we cannot
be held liable for any damages or implications caused by visiting any external links.
Any documents or files available to download from our website are provided at the users
The Rock Church London uses social media platforms such as Facebook, Twitter, Instagram,
Snapchat and YouTube. Users should verify the authenticity of sites before posting or
providing personal information on such sites and platforms.
Our website and emails may provide social media buttons, permitting sharing our web
content directly onto a social media platform. Use of such buttons is at your own risk.
Unless materials are supplied or officially posted by the Church, we do not endorse social
media websites, nor do we have any responsibility for the content or cookies they may
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The Rock Church London will not ask for passwords or any personal details on social media.
CHANGES TO THIS POLICY
compliance with changes or amendments to UK law. Any amended version of this Privacy
Policy will be available to view on our website www.thewavelondon.tv. We invite you to visit our
website regularly to keep up to date with any changes.
If you would like any further information, or have any queries, issues, problems or
practices in general, please contact our Privacy Officer using the following contact
Telephone: +44 (0) 207 729 0582
Post: THE PRIVACY OFFICER, The Rock Church London, [The Hub Stratford], 259 High Street,
Stratford, London. E15 2LS
CONTACTING THE REGULATOR
If you feel that your data has not been handled correctly, or you are unhappy with our
response to any requests you have made to us regarding the use of your personal data, you
have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by:
• calling: 0303 123 1113,
• or go online to www.ico.org.uk/concerns (opens in a new window; please note we
can’t be responsible for the content of external websites)
The Rock Church London [Mission] is a not for profit company limited by guarantee.
The Rock Church London [Mission] is a registered charity in England & Wales